Our Holiday Travel Fiasco Revealed These 3 Inconvenient Truths
12,000 flight cancelations are only the tip of the fast-melting iceberg
7 min readJan 4
--
I’m currently on hold with Alaska Airlines. It’s the second time I’ve called in the span of two weeks. The first time, I waited over three hours to talk to a representative. I’m expecting the hold time to be at least as long this time…